Q 1. Poor microphone pickup.
TaoAcc seller Solution Answer: Try to adjust the microphone volume to the maximum and sing close to the microphone, with a microphone filter, will not cause burst sound
Q 2. How to charge.
TaoAcc seller Solution Answer: Use a long USB-C cable to charge the speaker, and a short 2-in-1 USB-C cable to charge both microphones.
Q 3. Microphone disconnection / Bluetooth disconnection?
TaoAcc seller Solution Answer: Make sure there is no object in the middle, the farthest connection distance of Bluetooth is 33FT, the farthest connection distance of microphone is 80FT, in order to ensure the sound quality, please sing within the distance of 10FT
Q 4. Microphone static noise.
TaoAcc seller Solution Answer: The microphone will make a harsh noise when it is close to the speaker (normal physical phenomenon); you can turn down the volume or pull the distance between the microphone and the speaker.
Q 5. Microphone is not connected.
TaoAcc seller Solution Answer: Under normal circumstances, the microphone will be connected to the speaker within a few seconds after the switch is turned on, and the LED indicator will become always on. If the microphone is not connected or only one is connected, please move the microphone and speaker to an outdoor area with less interference for connection.
Q 6. About the vocal cancellation function.
TaoAcc seller Solution Answer: This function is only applicable to songs with obvious vocal tracks, otherwise the AI algorithm will only reduce the overall music volume, we recommend you to apply the free accompaniment resources on the APP
Q 7. After-sales service.
TaoAcc seller Solution Answer: We provide 18 months warranty.